{"id":6384,"date":"2026-10-22T10:20:59","date_gmt":"2026-10-22T07:20:59","guid":{"rendered":"https:\/\/sperantabeach.bg\/politica-de-confidentialitate\/"},"modified":"2026-10-22T10:39:52","modified_gmt":"2026-10-22T07:39:52","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/sperantabeach.bg\/ro\/privacy-policy\/","title":{"rendered":"Politica de confiden\u021bialitate"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6384\" class=\"elementor elementor-6384 elementor-5942\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7203a3b e-flex e-con-boxed e-con e-parent\" data-id=\"7203a3b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-345ff61 e-con-full e-flex e-con e-parent\" data-id=\"345ff61\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-102df07 elementor-widget elementor-widget-text-editor\" data-id=\"102df07\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><b>1. Introduction<\/b><\/h3><p><b>YVONNE HOTELS EOOD<\/b><span style=\"font-weight: 400;\">, managing <\/span><b>Speranta Hotel &amp; Villas<\/b><span style=\"font-weight: 400;\">, respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your data in accordance with the <\/span><b>EU General Data Protection Regulation (GDPR)<\/b><span style=\"font-weight: 400;\"> and Bulgarian law.<\/span><\/p><p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><h3><b>2. Data Controller<\/b><\/h3><p><b>YVONNE HOTELS EOOD (\u0418\u0412\u041e\u041d \u0425\u041e\u0422\u0415\u041b\u0421 \u0415\u041e\u041e\u0414)<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">Gramos 22, Sofia, Bulgaria<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">VAT No.: BG207515738<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Email: <\/span><span style=\"font-weight: 400;\">reservations@yvonne.bg<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Phone: +359 888 833 322<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Website:<\/span><a href=\"https:\/\/www.yvonne.bg\/\" target=\"_blank\" rel=\"noopener\"> <span style=\"font-weight: 400;\">www.yvonne.bg<\/span><\/a><\/p><p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><h3><b>3. Data We Collect<\/b><\/h3><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Identity: name, title, date of birth, nationality<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Contact: phone number, email, address<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Booking: check-in\/check-out dates, room or villa type, preferences, guests<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Payment: card or bank details (processed securely)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Technical: IP address, browser data, cookies, website usage<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Communication: emails or messages exchanged with the hotel<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><h3><b>4. Purpose of Processing<\/b><\/h3><p><span style=\"font-weight: 400;\">We process your data to:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Manage reservations, check-ins, and accommodation services<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Issue invoices and comply with accounting and legal obligations<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Communicate with you about your booking<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Send marketing or promotional materials <\/span><b>only with your consent<\/b><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Improve our services and website performance<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><h3><b>5. Data Retention Policy<\/b><\/h3><p><span style=\"font-weight: 400;\">At <\/span><b>Speranta Hotel &amp; Villas<\/b><span style=\"font-weight: 400;\">, we retain personal data only for as long as necessary for legal, accounting, or operational purposes. The following retention periods apply as part of our internal policy:<\/span><\/p><p><span style=\"font-weight: 400;\">\ud83d\udcc1 <\/span><b>Speranta Hotel &amp; Villas \u2013 Data Retention Policy<\/b><\/p><table><tbody><tr><td><p><b>Purpose of Storage<\/b><\/p><\/td><td><p><b>Retention Period<\/b><\/p><\/td><td><p><b>Note<\/b><\/p><\/td><\/tr><tr><td><p><span style=\"font-weight: 400;\">Data in the National Tourism Information System (ESTI)<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">5 years<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">Required under the Bulgarian Tourism Act<\/span><\/p><\/td><\/tr><tr><td><p><span style=\"font-weight: 400;\">Guest registration card (paper or electronic)<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">up to 5 years<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">Securely destroyed after this period<\/span><\/p><\/td><\/tr><tr><td><p><span style=\"font-weight: 400;\">Data in invoices and fiscal receipts<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">10 years<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">In accordance with the Accounting Act<\/span><\/p><\/td><\/tr><tr><td><p><span style=\"font-weight: 400;\">Marketing \/ customer database<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">until consent is withdrawn<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">Stored only with explicit consent<\/span><\/p><\/td><\/tr><\/tbody><\/table><p><span style=\"font-weight: 400;\">We regularly review stored data and ensure secure destruction or anonymization after the expiration of the above periods.<\/span><\/p><p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><h3><b>6. Data Sharing<\/b><\/h3><p><span style=\"font-weight: 400;\">We do <\/span><b>not sell, rent, or share<\/b><span style=\"font-weight: 400;\"> your personal data with any third-party partners or marketing companies.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Your data may be disclosed <\/span><b>only when legally required<\/b><span style=\"font-weight: 400;\">, for example to:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">State authorities such as tax or law enforcement bodies, when obliged by law;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Technical service providers directly involved in maintaining our booking or IT systems, under strict confidentiality agreements.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><h3><b>7. Cookies and Analytics<\/b><\/h3><p><span style=\"font-weight: 400;\">Our website uses cookies for functionality, statistics, and personalization. You can control or disable cookies in your browser settings.<\/span><\/p><p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><h3><b>8. Data Security<\/b><\/h3><p><span style=\"font-weight: 400;\">We apply technical and organisational measures such as encryption, firewalls, and secure access to protect your personal data.<\/span><\/p><p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><h3><b>9. Your Rights<\/b><\/h3><p><span style=\"font-weight: 400;\">You have the right to:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Access your data<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Correct or update it<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Request deletion<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Restrict or object to processing<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Withdraw consent (for marketing)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">File a complaint with the <\/span><b>Commission for Personal Data Protection (CPDP)<\/b><span style=\"font-weight: 400;\"> in Bulgaria<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><h3><b>10. Contact<\/b><\/h3><p><span style=\"font-weight: 400;\">For any data inquiries:<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">\ud83d\udce7 <\/span><b>reservations@yvonne.bg<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">\ud83d\udcde <\/span><b>+359 888 833 322<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">\ud83d\udccd Gramos 22, Sofia, Bulgaria<\/span><\/p><p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><h3><b>COMPETENT SUPERVISORY AUTHORITY<\/b><\/h3><p><span style=\"font-weight: 400;\">The competent supervisory authority on the territory of the Republic of Bulgaria is the <\/span><b>Commission for Personal Data Protection (CPDP)<\/b><span style=\"font-weight: 400;\">.<\/span><\/p><p><span style=\"font-weight: 400;\">In case of doubt that your rights related to the protection of your personal data have been violated, you can report to:<\/span><\/p><p><b>Address:<\/b><span style=\"font-weight: 400;\"> Sofia 1592, 2 Prof. Tsvetan Lazarov Blvd.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><b>Email:<\/b> <span style=\"font-weight: 400;\">kzld@cpdp.bg<\/span><span style=\"font-weight: 400;\"><br \/><\/span><b>Website:<\/b><a href=\"https:\/\/www.cpdp.bg\/\" target=\"_blank\" rel=\"noopener\"> <span style=\"font-weight: 400;\">www.cpdp.bg<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/a><b>Phone:<\/b><span style=\"font-weight: 400;\"> 02 \/ 91-53-518<\/span><\/p><h2>\u00a0<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>1. Introduction YVONNE HOTELS EOOD, managing Speranta Hotel &amp; Villas, respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your data in accordance with the EU General Data Protection Regulation (GDPR) and Bulgarian law. \u00a0 2. Data Controller YVONNE HOTELS EOOD (\u0418\u0412\u041e\u041d \u0425\u041e\u0422\u0415\u041b\u0421 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_theme","meta":{"_jf_save_progress":"","footnotes":""},"class_list":["post-6384","page","type-page","status-publish","hentry"],"publishpress_future_action":{"enabled":false,"date":"2026-11-12 07:20:39","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"translation_priority","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/sperantabeach.bg\/ro\/wp-json\/wp\/v2\/pages\/6384","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sperantabeach.bg\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sperantabeach.bg\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sperantabeach.bg\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sperantabeach.bg\/ro\/wp-json\/wp\/v2\/comments?post=6384"}],"version-history":[{"count":3,"href":"https:\/\/sperantabeach.bg\/ro\/wp-json\/wp\/v2\/pages\/6384\/revisions"}],"predecessor-version":[{"id":6392,"href":"https:\/\/sperantabeach.bg\/ro\/wp-json\/wp\/v2\/pages\/6384\/revisions\/6392"}],"wp:attachment":[{"href":"https:\/\/sperantabeach.bg\/ro\/wp-json\/wp\/v2\/media?parent=6384"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}